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Our Terms, Your Rights — Clearly Stated

takabat operates under a defined legal framework that sets out how your account, transactions, and data are handled. Access to our platform depends on your local law and eligible regions — read these terms before you open an account.

Account TermsPrivacy PolicyJurisdiction NoticePayment ConditionsUser Rights
takabat Our Terms, Your Rights — Clearly Stated
HOW WE HANDLE YOUR DATA

Data, Security and Account Retention

We hold only the data needed to run your account and process payments. Here is how each area works in practice.

Data Retention

We keep your account data for as long as your account is active and for a defined period after closure, as required by applicable financial regulations.

Cookie Use

We use session and analytics cookies. You can manage cookie preferences from your browser settings; disabling them may affect account functionality.

Account Security

Your account is protected by OTP verification tied to your registered mobile number. We never ask for your bKash or Nagad PIN — report any such request immediately.

Data Requests

You can request a copy of your data or ask us to correct inaccurate details by contacting support with your registered number and a description of the change needed.

LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about these terms, want to request a data correction, or need to raise a dispute, our support team handles legal queries through the channels below. Response times vary by channel; for account-specific issues, live chat gets you to a resolution faster than email.

Team online

Live Chat

Available directly from your account dashboard. Use this for urgent account or payment queries tied to these terms.

Email Support

Send legal or data-related requests to our support address. Include your registered mobile number so we can locate your account.

Help Centre

Our help centre covers common policy questions — account closure, data requests, and wallet verification steps — without needing to contact us directly.

Common Legal and Policy Questions

Answers to the questions we hear most often about account terms, data handling, and your rights as a user.

Access depends on your local law and eligible regions. It is your responsibility to confirm that using this platform is permitted under the laws that apply to you.

Contact support via live chat or email with your registered mobile number. We will process your request and respond within the timeframe set out in our privacy policy.

We retain certain account and transaction records for a defined period after closure as required by applicable regulations, then delete or anonymise the remaining data.

Yes. Send a correction request through live chat or email, specifying what needs to change. We will verify your identity via your registered mobile number before making any update.

We store transaction references and amounts for account and dispute purposes. We do not store your bKash or Nagad PIN at any point in the payment process.

The governing law is stated in the full terms document. Where local law in your jurisdiction conflicts with these terms, local law takes precedence for users in that region.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.