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How We Handle Your Information

We collect account details, payment identifiers and session data when you open an account or fund through bKash, Nagad or Rocket. Everything here explains what we gather, why we need it, and how you control it.

Account dataPayment identifiersSession logsCookie preferencesRetention periods
takabat How We Handle Your Information
POLICY CONTACT

Questions About Your Data

Need to update your details, request a copy of your data, or ask how we use your payment identifiers? Our support team handles privacy queries through the same channels we use for account and payment questions. Reach us by email for detailed requests or live chat for quick clarifications during business hours.

Team online

Email Support

Send privacy requests or data-access questions to our support email. We reply within one business day with the steps to verify your account ownership and fulfill your request.

Live Chat

Open the chat widget on any page to ask how cookies work, what data we log, or how to update your mobile number. Agents handle privacy questions alongside deposit and game queries.

Account Settings

Log in and head to account settings to change your email, mobile number, or communication preferences. Cookie consent and marketing opt-outs are managed in the same panel.

DATA HANDLING

How We Protect Your Information

We encrypt payment identifiers and account credentials at rest and in transit using industry-standard SSL. Session data and device fingerprints help us detect duplicate accounts and suspicious login patterns. Cookie preferences are stored locally so your choice persists across visits, and you can revoke consent at any time through account settings or your browser controls.

Encrypted Storage

Payment identifiers for bKash, Nagad and Rocket are encrypted in our database. Account passwords are hashed; even our own staff cannot read them. Session tokens expire after thirty minutes of inactivity.

Cookie Controls

Essential cookies keep you logged in; analytics cookies track which game categories and payment methods you visit. Decline analytics cookies through the banner or account settings without affecting core account functions.

Data Retention

Active account data stays available while your account is open. Closed accounts are archived for the period required by financial record-keeping rules, then deleted unless a legal hold applies.

Access Requests

Request a copy of your data, ask us to correct outdated details, or delete your account entirely through support. We verify ownership by sending a one-time code to your registered mobile number.

Common Privacy Questions

We collect your mobile number, email, date of birth, and the payment-method identifiers you provide when you link bKash, Nagad or Rocket. Device type and IP address are logged to prevent duplicate accounts.

We share transaction identifiers with our payment processors only to clear your deposits and withdrawals. We do not sell payment data or pass it to marketing partners or third-party advertisers.

Active account data stays available while your account is open. Closed accounts are archived for the period required by financial record-keeping rules in the jurisdictions we operate under, then deleted unless a legal hold applies.

Yes. Email support with your request and we will send a one-time code to your registered mobile number. Once verified, we deliver a JSON or PDF export within five business days.

Essential cookies keep you logged in and remember your language preference. Analytics cookies track which game categories you visit. Decline analytics through the banner or account settings; essential cookies cannot be disabled without losing access.

Log in, go to account settings, and select close account. We archive transaction records for the required compliance period, then purge all personal data unless a legal obligation prevents deletion.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.